Privacy Policy

Introduction

At Levsox® Compression Socks, we respect the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, share, and protect personal information. By using our website, registering an account, purchasing our products or services, or contacting us, you consent to the collection and use of your information as described here.

Information We Collect

We collect both personal and non-personal information from you to provide our products and services. Personal information allows us to identify you as an individual. Non-personal information relates to your device and browsing actions.

Personal Information

Contact information such as name, email address, phone number, and mailing address when you create an account, make a purchase, contact us via email or social media, request information, sign up for our newsletter, or participate in surveys, contests, or promotions.
Payment information such as payment card number, expiration date, and billing address when you make a purchase. This is processed by secure third-party payment processors.
Account information such as username, password, order history, and communication preferences when you register for an account with us.
Marketing preferences indicating if you wish to receive our promotional emails, SMS messages, postal mailings, and telephone calls. You can opt-out anytime.
Feedback such as product reviews and suggestions you voluntarily provide to improve our store and services.
Social media information if you interact with our social media accounts, such as likes, shares, and comments.
Survey information such as demographic data if you participate in any of our surveys.

Non-Personal Information

Device information such as operating system, browser type, IP address, access dates and times. This allows our website to function properly.
Geolocation information such as country and city determined from your IP address. We use this to provide localized content.
Tracking and analytics information such as cookies and web beacons to analyze website traffic, user interactions, and marketing efficiency. This allows us to improve our website and services.
Web logs containing internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/timestamp, and number of clicks. These are used to analyze trends, administer the website, and track user movements.

How We Use Your Information

We only use your personal information as needed to provide our products and services, and to comply with legal obligations. This includes:

Processing orders and payments for purchases made on our website or over the phone.
Sending order confirmations and tracking information via email and SMS.
Answering customer service requests via email, social media, live chat, and phone calls.
Sending marketing communications about promotions, new products, and other news if you have opted-in. You can unsubscribe anytime.
Improving products and services using feedback provided by customers.
Running contests, sweepstakes, or promotions for individuals who have enrolled.
Conducting research and analysis of our customer base and sales patterns.
Preventing fraudulent transactions and addressing security threats or activity that violates our Terms of Service.
Complying with legal obligations such as product recalls, tax reporting, or court orders.

We only use non-personal information to understand usage patterns on our website and enhance the performance and user experience. This includes:

Collecting analytics information to improve website design and functionality.
Displaying localized content based on your geolocation.
Remarketing to present relevant promotions tailored to your interests on third-party websites and platforms.
Advertising to present deals and Levsox products based on your online browsing habits on third-party sites.

How We Share Your Information

We will not sell or rent your personal information to third parties. We will only share it in the following circumstances:

Third-Party Service Providers. We partner with third parties who help us operate and market our store. This includes payment processors, shipping providers, marketing companies, data analytics firms, and more.
Business Sale or Merger. If Levsox undergoes a merger, acquisition, reorganization, bankruptcy, or sale of some or all of its assets, customer information will be shared as part of that transaction. You will have the opportunity to opt out of any sale or transfer of personal information.
Law Enforcement and Legal Requests. We may disclose information to comply with subpoenas, court orders, requests from government officials, or other legal obligations.
Protect Legal Rights. We may disclose information if necessary to enforce or protect our legal rights, property, safety, or security.
Consent. We may share your information other parties with your consent or direction to do so.

Data Security

We take reasonable security measures to protect personal information from unauthorized access, disclosure, alteration or destruction. This includes:

Secure server protocols (SSL/TLS encryption)
Access controls and multifactor authentication
Firewalls and intrusion detection systems
Audits and penetration testing
Regular software and system updates
Employee training and security policies

However, no technology is completely secure or error-free. We cannot guarantee the absolute security of your information. The transmission of information via the internet is also not completely secure, though we aim to protect your data to the best of our ability. By using our website and providing us with your information, you assume this inherent risk.

Data Retention

We retain personal information only as needed to fulfill our business purposes, comply with the law, or resolve disputes. Factors considered in determining retention periods include:

How long is the information needed to provide our products or services?
Is the information sensitive?
Is retention required by law?
Are there ongoing disputes that the data may be relevant towards?

We may anonymize or aggregate personal information so it can no longer identify you. We may retain and use this anonymized data indefinitely.

Your Rights over Personal Information

If you have an account with us, you may:

Access the personal information in your account profile and transaction history.
Update or correct your account information if it is incomplete or inaccurate.
Delete your account and personal information from our records. This will cancel your account and transactions.
Object to processing of your personal information under certain circumstances such as direct marketing.

You also have the right to request:

A copy of the personal information we hold about you.
Restriction of how we process your personal information.
That we stop sending you direct marketing communications.
That we erase your personal information from our records.

To make a request, please contact us via the email or phone number in our Contact section. We may require verification of your identity before fulfilling requests. Please note that some data may still remain in our records for technical and legal reasons.

Third-Party Services

Our website and services may contain links to third-party sites that have their own privacy practices. For instance:

Social Media Buttons allow you to connect with those services. The social media provider’s use of information you provide in connection with those services is governed by their privacy policies.
We use Google Analytics, Facebook Pixel and other third-party services which use cookies and similar tracking technologies to collect or receive information from our website and elsewhere on the internet. They use that information to provide measurement services and target ads. Their individual privacy policies explain how they use such information.

We are not responsible for the content or privacy practices on any third party site. Read the privacy policy of other sites carefully before providing them with personal information.

Cookies and Tracking Technologies

Cookies are small text files placed in website visitors’ device browsers to store their preferences and other information. They are generally used to make websites work, enable core site functionality, improve the user experience, enable analytics, and personalize content.

Strictly necessary cookies allow you to navigate and use key website features. Without these cookies, services like shopping carts cannot function properly.

Performance cookies collect anonymous information about how visitors interact with our website. This includes pages visited, errors encountered, user interface experiences, and help content viewed. We use these cookies to understand usage patterns and improve the website experience.

Functionality cookies enable advanced website functionality and personalization. They remember user settings like preferred language, font size, and location. With these cookies disabled, customized settings will not be saved.

Targeting or advertising cookies collect browsing habits from your device when you visit our website and other third-party sites. This information is used to display relevant promotions and Levsox advertisements to your interests.

Disabling cookies may interfere with website functionality, affect your user experience, and limit personalized services.

Policy Updates

We may occasionally update our Privacy Policy as needed to comply with laws and reflect changes to our data practices. Any significant changes will be announced on our website. You should review this policy periodically to check for updates. Continued use of our website implies acceptance of any revised Privacy Policy.

This Privacy Policy was last updated on March 1, 2023.

Contact Us

If you have any questions about this Privacy Policy or use of your personal information, please email us at [email protected] or call us at 555-123-4567.